No Better Balance LLC operates nobetterbalance.ai. This policy explains how we collect and use your information.
Information We Collect
We collect your name, phone number, email address, and service preferences when you submit forms on our website or opt in to SMS messaging. This information is collected through:
- SMS consent forms on our website
- Appointment booking forms
- Customer contact inquiries
Opt-In
We collect personal information only when you opt in via our website forms. Providing your phone number is optional and is not required to submit any form or purchase any service.
Consent
Consent to receive SMS communications is not required as a condition of purchasing any service from No Better Balance LLC. You may opt out at any time by replying STOP to any message.
How We Use Your Information
We use your information for the following purposes:
- Send appointment reminders and booking confirmations
- Send service updates and follow-up messages
- Provide customer support and assistance
- Improve our services and user experience
We do not sell your data to any third party.
SMS Communications
When you provide your phone number and consent to SMS messages, you agree to receive text messages from No Better Balance LLC. Here's what you need to know:
Message Details
- Content: Appointment reminders, booking confirmations, service updates, and customer support messages
- Frequency: Up to 2 messages per week (frequency may vary based on your interactions)
- Sender: No Better Balance LLC
- Costs: Message and data rates may apply based on your wireless carrier plan
Your Rights & Opt-Out
- Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message
- Confirmation: You will receive an opt-out confirmation message confirming you have been unsubscribed
- Help: Reply HELP to any message for customer support assistance
- Re-Subscribe: You can re-subscribe by replying UNSTOP to any message (if applicable)
Data Protection & Privacy
No mobile information (including phone numbers and SMS opt-in consent) will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or share your phone number, SMS opt-in consent, or SMS message data with any third party for their own marketing.
We do NOT:
- Share your phone number with external marketing partners, affiliates, or vendors
- Sell your phone number or SMS data to any third party
- Use your phone number for any purpose other than SMS communications from No Better Balance LLC
- Share your SMS data with service providers or partners for their own marketing purposes
Your phone number and SMS communication data are used exclusively by No Better Balance LLC for sending you appointment-related messages and service updates.
Data Retention
We retain your phone number and SMS communication history for as long as you are an active customer or until you opt out. Once you opt out, we retain minimal data only as required by law or for legitimate business purposes.
What Information We Collect
We collect the following types of information:
- Contact information (name, phone number, email)
- Service preferences and appointment information
- SMS consent timestamp and preferences
- Communication history (messages sent/received)
Data Security Practices
We protect your information with industry-standard security practices:
- Your phone number is encrypted and stored securely
- We use secure servers to store and process your data
- Access to your information is restricted to authorized personnel only
- We implement measures to protect against unauthorized access, disclosure, or alteration
User Rights
You have the following rights regarding your information:
- Right to opt out of SMS messages at any time by replying STOP
- Right to request to update or correct your information
- Right to request deletion of your information
- Right to request a copy of the data we have about you
- Right to unsubscribe from SMS messages and have your number removed from our system
Cookies & Tracking Information
Our website may use cookies and similar tracking technologies to improve your experience and analyze website usage. These technologies help us:
- Remember your preferences
- Understand how you use our website
- Improve our services
You can disable cookies in your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
Contact Us
If you have questions about this Privacy Policy or our SMS practices, please contact us:
- Email: [email protected]
- Address: 851 NE 1st Ave, Miami, FL 33132
- Response Time: We respond to privacy inquiries within 24 business hours
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.